Product Enablement
Sessions live
every weekday
Five standing sessions a week, hosted in Microsoft Teams. Register once, then come back to whichever weeks you need us.
Pick a session
Death to the ticket
Every session starts at the same time
- 1:00 PM
- Pacific
- 2:00 PM
- Mountain
- 3:00 PM
- Central
- 4:00 PM
- Eastern
- 12:00 PM
- Alaska
- 10:00 AM
- Hawaii
Daily Sessions
Live training, Problem Solving, and Best practices
- MON
Super Magic Admin Training
Mondays, 2:00 PM MT45 min
One skill, flow, or connector each week. Deep enough that you can set it up the same day. Bring a use case you have been stuck on.
For Thread Admins
- TUE
Service team training
Tuesdays, 2:00 PM MT60 min
Live training on how to use the product day to day. Good for onboarding new hires or brushing up on the parts nobody ever showed you.
For service desk teams
- WED
Super Magic Technician Training
Wednesdays, 2:00 PM MT45 min
Hands-on problem solving with real scenarios from live service desks. Nothing that misbehaves, a workflow that falls over on edge cases. We build the fix in the session.
For technicians and service desk leads
- THU
Voice AI Adoption AMA
Thursdays, 2:00 PM MT60 min
For teams who have turned on Voice AI but have not rolled it out everywhere yet. Internal alignment, go to market, technical configuration — whatever is blocking you.
For Active Voice AI Partners in the process of full adoption
- FRI
Super Magic Office Hours
Fridays, 2:00 PM MT30 min
Super Magic Open mic. No agenda, no slides. A question you did not want to open a ticket for, or feedback you want to give us directly.
For everyone using Super Magic - Admins, Service Desk Managers, Technicians and everyone in-between
Bring a problem
These run on real work. If you have something specific, drop it in the chat when you join and we will pick it up.
Nothing to prepare
No pre-reads, no homework. Show up with a question, or just listen while someone else asks theirs.
Best Practices
Bring your use cases and Configuration and share with the Thread Community.
Thursdays, 11:00 AM ET · 45 min
Join our AISU weekly session!
AI Service Unleashed — Thread Weekly Call
A 45-minute call where our executive team pulls back the curtain on our roadmap and hands you the wheel to steer where we go next. It is a direct line to shape the future of AI service desks, pressure-test ideas in real time, and watch your feedback transform into product reality. It's where the next generation of AI-powered service desks is actively shaped, as community members collaborate to turn emerging ideas into proven systems.
Before you register
Who can join?+
Anyone on your team. Forward the invite freely — there is no seat limit and no approval step.
Do I need to register every week?+
No. One registration gives you a recurring Microsoft Teams invite. Accept it once and every week fills itself in.
Is there a cost?+
Sessions are Complimentary with your Thread Partnership.
What if I have a question that cannot wait?+
Email us and we will answer directly rather than making you sit on it until the next session.